Privacy Policy

This policy applies to visitors to simdu.co, to people who join the SIMDU waitlist, and to anyone who contacts us for support. It will also apply to users of the SIMDU software and any account system when those are released.

It does not apply to third-party websites or services that we do not control, nor to Microsoft Flight Simulator or any add-on aircraft you use with SIMDU.

Personal information means information that identifies, relates to, or can reasonably be associated with an individual.

Services means the SIMDU website, waitlist, software, documentation and customer support.

Software means the SIMDU mobile application and bridge application, when released.

You means any individual using the Services.

This section describes the whole of our current processing. It is short because the site does very little.

Section 3.4 describes exactly what the tag sends and what we can see as a result: page addresses, referrers, approximate country, browser and device type, and — because of the identifier — whether a visit is a return visit.

We do not track you across websites and we do not build a profile of you. The identifier works only on this site. Google Signals and ad personalisation are switched off in our configuration, so your visit is not joined to a Google advertising profile. We never send Google your name, email address, creator code or payment details, and we do not join our analytics to our waitlist records.

We do not currently behave differently in response to a Do Not Track or Global Privacy Control signal. Those signals principally address the sale of personal information and cross-site profiling, and we do neither. If you would rather not be counted at all, blocking the Google Analytics script in your browser is sufficient, stops both cookies being written, and breaks nothing on this site.

To change your answer, use Cookie settings in the footer of any page. If you had accepted and you now decline, both cookies are deleted immediately and the tag stops sending in the same page view.

If this changes we will update our Cookie Policy and this section first — on the same day, because a policy that lags the site it describes is how two earlier versions of this section came to be wrong.

We use what we collect to:

• hold your place on the waitlist;
• send you a confirmation that your registration was received;
• notify you about early access, launch and significant development milestones;
• understand which aircraft to support first, in aggregate;
• respond to your support enquiries;
• protect the Services from abuse and fraud; and
• comply with our legal obligations.

We do not send marketing for anything other than SIMDU. Today the only email this site sends is the confirmation of your reservation, which is sent from an unmonitored address. To stop receiving development updates, or to be removed from the waitlist entirely, email support@simdu.co and we will action it. Any development update we send in future will carry its own unsubscribe link.

Where applicable data protection law requires a legal basis:

• Performance of a contract — holding your reservation, confirming it, and contacting you at launch about redeeming the discount you paid for. These are not marketing and they are not optional extras: they are the thing you paid us to do, so they do not rest on consent and unsubscribing from updates does not stop them. It also applies when you licence the Software, once that is available.
• Consent — the analytics cookies described in section 3.4, and the optional development updates. These are the two things you are asked about separately from the reservation itself, and either can be withdrawn without affecting the other or your reservation: cookies from Cookie settings in the footer, updates by emailing us. We do not treat a withdrawal as a reason to fall back to another legal basis for the same processing.
• Legitimate interests — rate limiting, abuse prevention, security monitoring and keeping our records. We have considered these against your rights and limited the data accordingly: the IP address behind a rate limit is hashed and never stored with your entry, and nothing you type into the waitlist form is ever sent to Google.
• Legal obligation — where we are required to retain or disclose information, including the tax and accounting records that follow from taking a payment.

There is no SIMDU account system at present and you cannot create an account. When one is released, we expect to process an account identifier, credentials, licence and activation status and account preferences, and we will update this policy before that happens. Credentials will be stored hashed and never in plain text.

The one payment this website takes is the $1.00, ₹99, £1.00 or €1.00 waitlist reservation. It is handled by Razorpay, a third-party payment processor: you are taken to Razorpay’s secure checkout and your card or payment instrument details are given to them rather than to us.

SIMDU does not collect, see or store complete card numbers, expiry dates, security codes or banking credentials. What we receive back from Razorpay and keep is the payment identifier, the order identifier, the amount, the currency and the time of payment. We use that to confirm your reservation, to apply your discount at launch, to keep accounting records, to prevent fraud and to meet our tax obligations.

Razorpay is a separate controller of the payment data you give them, and their own privacy policy governs it. If the processor changes, this policy and our Refund Policy will be updated to name the new one before the change takes effect.

The SIMDU Software is not released. When it is, it will work by exchanging data with your flight simulator over your own local network. In normal operation that data stays on your network and is not transmitted to us.

If the Software crashes, it may collect diagnostic information about the session — the interface state, the connected aircraft type and technical logs — to investigate the fault. That information will be used only for troubleshooting and reliability, retained only as long as needed for it, and this policy will describe the mechanism in detail before the Software ships.

We do not sell your personal information, and we do not share it for anyone else’s marketing.

We use a small number of service providers who process data on our behalf, under contract and only on our instructions:

• Our hosting provider — serves this website and runs the waitlist endpoint.
• Our database provider — stores waitlist registrations.
• Our email provider — delivers the confirmation and any later waitlist emails.
• Google — provides the website analytics described in section 3.4. It receives page and device information and your IP address at the moment a page loads, and it sets the two cookies named in our Cookie Policy on your device. It is given no name, no email address, no creator code and no payment information.

We may also disclose information to professional advisers, to authorities where the law requires it, and to a successor entity in a merger, acquisition or sale of assets — in which case we would notify you.

Our providers operate infrastructure outside India, so your information may be processed in other countries. Where it is transferred internationally we rely on the safeguards those providers operate, including standard contractual clauses where applicable.

Waitlist registrations are kept until SIMDU launches and the launch communications are complete, or until you ask us to remove you — whichever comes first. If the product is cancelled we will delete the list.

Rate-limit hashes are held in memory for at most one hour.

Analytics records exist only if you accepted the cookies. Where you did, they are held by Google for the retention period configured on our property and are keyed to the random browser identifier described in section 3.4, not to your name or email address. The two cookies themselves are set to expire two years after your most recent visit, many browsers cap that shorter, and we delete both immediately if you withdraw from Cookie settings — see the Cookie Policy. If you declined, there is nothing to retain.

Support correspondence is kept for as long as needed to handle the matter and to keep a reasonable record of it.

When information is no longer needed we delete or anonymise it.

We take reasonable technical and organisational measures to protect personal information, including transport encryption on every request, server-side validation and rate limiting on the waitlist endpoint, a restrictive content security policy, strict transport security, and keeping database credentials server-side only and out of the browser.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information and the law requires it, we will notify you and the relevant authority.

Subject to applicable law, you may ask us to:

• confirm what personal information we hold about you;
• provide a copy of it;
• correct it if it is wrong;
• delete it;
• restrict or object to how we use it; and
• withdraw a consent you gave us — to the analytics cookies, or to development updates.

For all of these, email support@simdu.co and we will respond within one month. We may ask you to confirm your identity — ordinarily by replying from the address you registered — before we act on a request. To withdraw consent to the analytics cookies you do not need to write to us at all: Cookie settings in the footer of any page does it immediately.

Asking us to delete your waitlist entry ends your reservation. We cannot hold a discount against an email address we no longer have. If you are within the cancellation period described in our Refund Policy, say so and we will refund the fee as well; outside it, section 2 of that policy applies.

If you are unhappy with our response you may complain to your local data protection authority.

You must be at least 18 years old to join the waitlist, hold an account, or accept these policies. A person under 18 may use the Services only under the supervision of a parent or legal guardian, who accepts these policies and remains responsible for that use.

We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact support@simdu.co and we will delete it.

The Services may link to third-party websites. We are not responsible for their content, security or privacy practices, and we encourage you to read their policies.

We may update this policy. The current version is always at simdu.co/privacy, and the “last updated” date at the top of this page changes whenever the substance does. Where a change is material we will make reasonable efforts to tell you — by email to waitlist members, or by a notice on the site.

For any question or request about this policy or your personal information:

EAssure Solutions India Private Limited
Email: support@simdu.co
Web: https://simdu.co

Concerns that are not resolved through ordinary support may be escalated to our grievance officer — see Contact.

This policy is governed by the laws of the Republic of India, without regard to conflict of law principles. Nothing in it limits any right that cannot be excluded under applicable privacy or consumer protection law.

If any provision is found invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is modified only so far as needed to make it enforceable.

This policy should be read with our Terms & Conditions, Waitlist Terms, Cookie Policy, End User Licence Agreement and Refund Policy.